17 Crickex Terms & Conditions — Complete User Guidelines for Members

By accessing the 17 Crickex website or mobile app, you are considered to have read and agreed to these terms and conditions. If you do not accept these terms, please do not use the site.

17 Crickex is an online betting and casino platform operating under an international license. We serve users in Bangladesh and strive to comply with all applicable local laws and regulations.

These terms may be updated at any time. For significant changes, notice will be provided via your registered email or on-site notification. Continued use of the site after any changes constitutes acceptance of the updated terms.

To open an account with 17 Crickex, the following conditions must be met:

• You must be at least 18 years of age. Accounts belonging to minors will be closed.
• Each person may operate one account only. Multiple accounts are strictly prohibited.
• The name, mobile number, and all other details provided at registration must be accurate and truthful.
• Keeping your account password confidential is your responsibility. Do not share it with anyone.
• Accounts may not be sold, transferred, or shared with any third party.

17 Crickex may request identity documents or other information for KYC (Know Your Customer) verification at any time. Withdrawals may be temporarily placed on hold until verification is complete. This is done to prevent fraud and to protect your account.

The following payment rules apply at 17 Crickex:

• Deposits may only be made from a bKash, Nagad, Rocket, or bank account registered in your own name.
• Deposits made using a third-party payment account may be voided.
• Minimum deposit is ৳300. Maximum limits vary depending on the payment method.
• Withdrawals can only be processed to the same payment method used for the original deposit.
• KYC verification must be completed before any withdrawal request can be processed.
• 17 Crickex does not charge any transaction fees; however, fees imposed by your mobile banking provider may apply.

Your account will not be credited unless you provide the TrxID after making a deposit. An incorrect TrxID may delay the verification process. If you run into any issues, contact live chat immediately.

17 Crickex reserves the right to suspend any transaction if money laundering is suspected. In such cases, the relevant authorities may be notified.

Each bonus offer on 17 Crickex is subject to specific terms and conditions. By claiming a bonus, you are considered to have accepted the associated terms.

• The welcome bonus is available to new members making their first deposit only. It cannot be claimed more than once from the same person, device, or IP address.
• Each bonus has a wagering multiplier — for example, 10× means you must wager ten times the bonus amount before making a withdrawal.
• Wagering requirements must be met within a set timeframe. If not completed in time, the bonus and any winnings derived from it may be forfeited.
• Some games contribute fully toward bonus wagering requirements, while others contribute only partially. See the promotions page for full details.
• If bonus abuse is detected — such as completing wagering requirements through low-risk betting strategies — 17 Crickex reserves the right to void the bonus.

17 Crickex reserves the right to modify or discontinue any promotional offer at any time without prior notice. Any changes to the terms of an ongoing offer will be communicated on the site.

The following general rules apply to Sports Betting and casino games:

• Once a bet is confirmed, it cannot be changed. 17 Crickex is not responsible for bets placed in error.
• All casino game outcomes are determined by an RNG (Random Number Generator) — with no human intervention.
• 17 Crickex reserves the right to correct any odds or payouts that were displayed incorrectly due to a technical error.
• In the event of a disconnection during live betting, the last saved bet state will remain in effect.
• If a match or event is cancelled, the bet amount will be refunded — however, if more than half the event has been completed, the result may stand.

Sports odds on 17 Crickex may change in line with market conditions. The odds at the time a bet is confirmed are final — any subsequent changes will not apply to already confirmed bets.

The following activities are strictly prohibited on 17 Crickex:

• Operating multiple accounts or using another person's account.
• Using deliberate betting strategies to circumvent bonus terms.
• Using software or automated systems to operate games or place bets.
• Using fraudulent payment details or stolen payment methods.
• Using the platform for money laundering purposes.
• Identifying or exploiting technical vulnerabilities in the platform.

If any of the above activities are detected, 17 Crickex may suspend or terminate the account without prior notice. In such cases, the account balance may be forfeited and legal action may be taken.

17 Crickex is firmly committed to responsible gambling. Our goal is simple — keep gaming fun and enjoyable, never a source of harm.

• Opening an account for anyone under the age of 18 is strictly prohibited. Proof of age must be provided upon request.
• You can set daily, weekly, or monthly deposit and betting limits directly from your account settings.
• Once self-exclusion is activated, you will be unable to log in to your account for the specified period.
• If you're experiencing any issues with gameplay, reach out to our support team — they're here to help.

17 Crickex never promotes gambling as a source of income. Betting is for entertainment — never wager more than you can afford. For more information on responsible gaming, visit our Responsible Gaming View page.

17 Crickex takes the protection of your personal data seriously. Information provided at registration is used solely for account management and KYC verification purposes.

• Your personal information is never sold to third parties.
• Payment information is secured with 256-bit SSL encryption.
• Information may be disclosed to the relevant authorities where required by legal obligation.

To read our full Privacy Policy Privacy Policy View page.

17 Crickex is not liable for the following:

• Loss on a bet or in a game due to internet disconnection or device failure.
• Issues arising from delays or errors on the part of third-party payment providers.
• Loss resulting from theft or unauthorized use of a user's account credentials.
• If the service is interrupted due to force majeure or unforeseen circumstances.

17 Crickex always strives to deliver the highest quality of service. However, temporary disruptions may occur due to technical reasons — in such cases, issues are resolved as quickly as possible.

You may close your account at any time by contacting our support team and submitting a closure request. Any remaining balance at the time of closure will be returned to your registered payment method.

However, a refund will not be issued in the following circumstances:

• If the account is closed due to a violation of our terms.
• If your account has been suspended on suspicion of money laundering.
• If it is proven that the account was registered using a false identity.

17 Crickex may close any account found to be in breach of its rules. Where possible, the member will be notified before such a decision is made.

For any complaints or disputes, please contact 17 Crickex support in the first instance. Most issues are resolved within 24 hours.

• Please describe your issue in detail via live chat and provide any relevant information, such as your transaction ID.
• You may also submit a complaint by email: support@17crickex.net
• If unresolved, you may escalate your complaint to the relevant regulatory authority.

In the event of a dispute, 17 Crickex's records and logs shall be considered the final and conclusive evidence.